Privacy Policy
This Privacy Policy explains how Valor (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services (the “Services”).
By using our website, you agree to the terms described in this Privacy Policy.
1. Information We Collect
We collect certain information about you in order to provide and improve our Services. This includes:
a) Personal Information
-
Name
-
Phone number
-
Email address
-
Billing and shipping address
-
Gift messages or order notes you choose to provide
b) Order Information
-
Products you purchase
-
Delivery instructions
-
Order history
c) Payment Information
Payments are processed securely by iyzico or other authorized payment partners.
We do not store, access, or handle your credit card or banking information.
d) Device & Usage Data
-
IP address
-
Browser type and device information
-
Cookies and tracking technologies
-
Pages viewed and website activity
2. How We Use Your Information we use your personal information to:
-
Process and fulfill your orders
-
Deliver your products to the correct address
-
Communicate about your purchase, delivery, or customer support
-
Improve our website and enhance user experience
-
Detect and prevent fraud
-
Comply with legal and regulatory requirements we do not sell your personal information.
3. Sharing Your Information
We may share your information with trusted partners who help us operate our business:
Service Providers
-
Payment processors (iyzico)
-
Delivery and courier partners
-
Website hosting and analytics providers (Wix, tracking tools)
These parties only receive the information necessary to perform their services and are obligated to protect your data.
Legal Compliance
We may disclose your information if required to do so by law or government authorities.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
-
Understand how visitors use our website
-
Improve website performance and functions
-
Remember your preferences
-
Personalize your shopping experience
You may disable cookies in your browser settings, though some features may not function properly.
5. Data Security
We take reasonable technical and organizational measures to protect your information.
This includes:
-
SSL encryption on all pages
-
Secure payment processing through iyzico
-
Restricted access to personal data
No method of transmission over the internet is completely secure, but we work to protect your information as much as commercially possible.
6. Data Retention
We retain personal information only for as long as necessary to:
-
Complete your transactions
-
Provide customer support
-
Comply with legal and tax obligations
After this period, information may be deleted or anonymized.
7. Your Rights
You may have the right to:
-
Request access to the personal information we hold
-
Request correction of inaccurate information
-
Request deletion of your data (where legally permitted)
-
Request information about how your data has been processed
To exercise your rights, please contact us using the email provided below.
8. Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be posted on this page with the updated date.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at: